| Actuals | The real sales, guest counts, and labor recorded for a past day |
| Adjustment | A manual change a GM makes to a projected 15-minute slot value |
| Approver | A person allowed to approve a submitted forecast for a location |
| Bias | The signed average forecast error over a rolling window; positive means the forecast runs low |
| Cadence | How often a notification rule evaluates, expressed as a cron schedule in UTC |
| Cooldown | The period after an alert fires during which the same alert is suppressed |
| Custom dashboard | A dashboard defined by a YAML manifest (UAS) rather than shipped with the product |
| Day part | A named period of the day such as Breakfast, Lunch, or Dinner |
| Dead letter | A notification delivery that failed permanently and is parked for replay |
| Delivery health | The admin view of what happened to recent deliveries: delivered, failed, or nowhere to send |
| Embed token | A signed, expiring token that lets a dashboard render outside UnitOps |
| Fixed labor | Staffing that is always scheduled while the store is open, independent of sales volume |
| Grounding | Pre-fetching KPI and document context so the AI answers from your data |
| Hours group | A reusable set of weekly operating hours applied to one or more locations |
| Labor forecast | The staffing plan derived from a published sales forecast and the labor matrix |
| Labor matrix | The rules mapping projected sales volume to required staffing per position |
| Location | One physical store or unit |
| MAPE | Mean absolute percent error; the headline forecast accuracy metric, lower is better |
| Operator group | A grouping of locations under an operator (franchise or management company) for assigning a dedicated Slack or Teams workspace |
| Org override | The organization-level decision about whether an alert rule runs |
| Projection model | The algorithm that generates the sales forecast, for example Smart Forecast YoY |
| Published | The final status of a forecast; only published forecasts drive labor and dashboards |
| RAG | Retrieval-augmented generation; answering with chunks retrieved from your documents |
| Role default | The baseline notification settings for everyone in a role |
| Rule | A watched condition that produces alerts |
| Slot | A 15-minute interval, the atomic unit of a forecast |
| SPLH | Sales per labor hour; weekly sales divided by labor hours |
| STORE_KEY | The warehouse identifier that joins POS and labor data to a UnitOps location |
| Subscription | A user's own preference for a notification rule |
| Threshold | The value a measurement must cross before an alert is delivered |
| UAS | UnitOps Analytics Specification, the YAML format for custom dashboards |
| Variance | The difference between actual and forecast |